Terms of service
We are committed to providing you with quality products and a convenient shopping experience. The purpose of this policy is to clarify the terms of service between us and consumers and to ensure that you enjoy full legal protection.
1. Scope of Services
Our services include, but are not limited to:
Provide a curated product catalog.
Fast order processing to ensure on-time shipments.
Provide after-sales support, such as product return, repair and other services.
2. Customer Support
We provide you with round-the-clock customer support, which you can contact in the following ways:
Email: [email protected]
Our customer support team will do their best to ensure that your issue is resolved effectively.
3. Refund and Exchange Policy
In accordance with EU consumer protection law, we offer the following refund and exchange policies:
Return period: You can request a return within 14 days from the date you received the item.
Return conditions: Items should be unused, undamaged and in their original packaging.
Refund process: After the returned goods are approved, they will be refunded according to the original payment method, and the refund processing generally takes 7-10 working days.
4. Data Privacy Protection
We comply with the European Union's General Data Protection Regulation (GDPR) to protect your personal data. All personal data collected will only be used for order processing, customer service, and other lawful purposes.
5. Dispute Resolution
If you are not satisfied with the goods or services, you may:
File a complaint with our customer service team.
lodge a complaint with a supervisory authority under EU consumer protection law.
6. Contact Information
If you have any questions, please contact us at:
Email: [email protected]