Refund policy
Return & Exchange Policy
In the European Union, we are committed to providing our customers with a quality shopping experience. If you are not satisfied with your purchase, you can request a return within 14 days of receiving the item.
Return and exchange conditions:
Return and Exchange Timeframe: You have 14 days from the date you receive the item to request a return.
Condition: Items must be unused, in their original packaging, and free of any damage or missing.
Return Costs: If the item is eligible for return, the customer will be responsible for the cost of returning the item, unless the item is defective or the merchant shipped it incorrectly.
Refund Method: Once the returned item has been inspected and confirmed to be correct, the refund will be made to the payment method you used to pay for the order within 7 working days.
Special Cases:
Damaged or Defective Goods: If the goods received are damaged, defective or not in accordance with the order, the customer can request a free return or exchange.
How to request a return or exchange:
Please visit our website to fill out the Return and Exchange Request Form.
Follow the instructions to pack the item and send it back to the designated return address.
We will confirm and process the refund or exchange request upon receipt of the item.